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Not wanting to cause a stir here but whats your dealings with Demon Tweeks as I'm pretty peed off with them and am thinking they are taking the **** cos I'm an overseas buyer?
Reason for asking is I recently made a purchase with them (terratrip retro rally computer) but upon arrival in OZ they had sent the wrong item (completly their fault as from day one I specifically requested the retro rally item). I made contact with them and they told me to send it back as cheaply as possible (cheaply as possible means what?) I did point out that cheaply as possible would mean the slow boat to China and god knows how long it would take, at the same time I asked them when they would send out the right item. They told me when the wrong item arrives back at their place, alternatively I could pay for a 2nd item and they would send pronto (then refund me when the wrong item arrived back at demon tweeks) . I told them no way would I pay for a 2nd item if I am sending the wrong one back as cheaply as possible (especially when it wasn't me that screwed up). I promptly advised them that I would post the goods back registered mail as we then guarantee delivery (I also sent them photos as proof of posting). At the same time they had an offer on throwing in a free navigators bag with every purchase of a rally computer but this too did not arrive. I also pointed this out and was advised it would be sent when the Retro computer was sent.
Anyway correct item arrived yesterday with no navigators bag so I made contact with them and reminded them of the following (also included ALL correspondence so they can see it for themselves)
1 Wrong item was initially sent through no fault of my own
2 I am out of pocket as I had to pay for the return shipment
3 Nav bag was not sent even though I was told it would be (this actually does not bother me that much but given the poor service I'm demanding a reason why on principal)
4 I asked for shipping details for tracking purposes and even though it was promised it was never supplied (again not a big thing but I have been stung before so if I have tracking details I can at least track it)
Cheeky so and so's (public forum here so words shall remain clean) told me and I quote "YOU (yes it was spelt in capital letters) requested the wrong item and we only posted the replacement out in good faith"
I am flabbergasted at their response and I do believe they don't give a poo, If I still lived in the uk I would drive to their premises and throw the tripmaster through their bloody front window.
Anyway rant over (now it's off my chest I might calm down)
BTW if the administrator withdraws this as I'm making an accusation I do understand but I'm posting to protect others. I'm more than happy to email all correspodence upon request as proof of the above.
Reason for asking is I recently made a purchase with them (terratrip retro rally computer) but upon arrival in OZ they had sent the wrong item (completly their fault as from day one I specifically requested the retro rally item). I made contact with them and they told me to send it back as cheaply as possible (cheaply as possible means what?) I did point out that cheaply as possible would mean the slow boat to China and god knows how long it would take, at the same time I asked them when they would send out the right item. They told me when the wrong item arrives back at their place, alternatively I could pay for a 2nd item and they would send pronto (then refund me when the wrong item arrived back at demon tweeks) . I told them no way would I pay for a 2nd item if I am sending the wrong one back as cheaply as possible (especially when it wasn't me that screwed up). I promptly advised them that I would post the goods back registered mail as we then guarantee delivery (I also sent them photos as proof of posting). At the same time they had an offer on throwing in a free navigators bag with every purchase of a rally computer but this too did not arrive. I also pointed this out and was advised it would be sent when the Retro computer was sent.
Anyway correct item arrived yesterday with no navigators bag so I made contact with them and reminded them of the following (also included ALL correspondence so they can see it for themselves)
1 Wrong item was initially sent through no fault of my own
2 I am out of pocket as I had to pay for the return shipment
3 Nav bag was not sent even though I was told it would be (this actually does not bother me that much but given the poor service I'm demanding a reason why on principal)
4 I asked for shipping details for tracking purposes and even though it was promised it was never supplied (again not a big thing but I have been stung before so if I have tracking details I can at least track it)
Cheeky so and so's (public forum here so words shall remain clean) told me and I quote "YOU (yes it was spelt in capital letters) requested the wrong item and we only posted the replacement out in good faith"
I am flabbergasted at their response and I do believe they don't give a poo, If I still lived in the uk I would drive to their premises and throw the tripmaster through their bloody front window.
Anyway rant over (now it's off my chest I might calm down)
BTW if the administrator withdraws this as I'm making an accusation I do understand but I'm posting to protect others. I'm more than happy to email all correspodence upon request as proof of the above.
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, so I would have been £280 down, called them up and got a real dick on the phone trying to justify themselves, I went to JJC instead and got free next day delivery with a £300 discount, so mouse your not alone
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