Halfords tool warranty

[alancdavis]

Took some tools back to Halfords today to claim replacements under the lifetime warranty ,,,,,Claim was rejected as they no longer stock that item as it has now been updated

[grum]

strongly worded letter to god it is then ......

[scoobydoo]

I would look into that further doesn't sound right

[paul mex]

Had the self same problem today on the snap on van Broke one of my favourite 3/8 rachet handles and can only get soft grip ones now !!
After a quick call he swopped it for a new style one
I would have a word with someone further up the chain of command there mate ?

[alancdavis]

I suspect it any excuse not to honour the warranty

Will most likley ask for the reciept next

[pushrod]

How old where they?

[alancdavis]

In fairness about 6 years old,,,hardly a lifetime

[Duratec John]

To be fair, no one is telling an untruth when referring to a product as carrying a lifetime guarantee. However, there may be some difference of opinion as to whose lifetime is the focus of the guarantee. While some people tend to think that a guarantee of this type provides for complete product replacement for as long as the individual owns the item, that is rarely the case.

When looking at the fine print of the average guarantee, it quickly becomes evident that the lifetime under consideration is the number of years that the product is reasonably expected to last. This time frame is usually determined by field research conducted by the manufacturer. Research on the product will take into account such factors as average frequency of usage, the length of time that the materials used to create the product are expected to last, and whether or not the product has seen more use that is deemed to be acceptable.

[alancdavis]

In other words the warranty is worthless,,

[morcheen]

not called halfrauds for nothing

[Duratec John]

not called halfrauds for nothing

I have a Halfords Trade Card - When something is on special offer it's often cheaper than it is with the discount given by the card, and if there is free gift and you use the card you get the discount but no gift.

[thedman]

I have a trade card and never had an issue with warranty claims.

Most common one is ratchet mechanism, that they sell a repair kit for anyway.

[alancdavis]

Lost my rag today and told them to shove it up there arse

[paul mex]

Lost my rag today and told them to shove it up there arse

Feels bl@@dy great sometimes doesn't it

[gazd]

Some times the use of the right tool comes to mind, then they don't break. If you are putting excessive strain on a tool it will fail. I have only ever broke one ratchet, which was exchanged no fuss from Halfords. And it was miss use. So Alan you rich bstard get ya wallet out buy the right tool for the right job .......Lol.xxxxxxxxxx