The peter lloyd experience

[rwdrs]

That's very poor
I really, really, really cannot understand why these companies don't worry just a tad more about customer satisfaction. I mean, yours could be a one-off, but mud sticks and it will put others off in the future.

It is easy to get one disgruntled customer (even if it's not your fault) and word-of-mouth then ends up costing the company, but very difficult to restore faith/your name.
If these companies are operating on very tight margins maybe they don't feel it worth costing themselves money on a single transaction. The thing is though, you will probably loose that customer forever and five of his mates too!

What really p****s me off is when you contact them and stay calm and don't write shouty e-mails or bite the person's head off on the phone and still get fobbed off.
If I still get nowhere then I get very annoyed because the more reasonable I have been, the more it annoys me when the supplier just p****s me about.

[87cos]

i had a prob with peter lloyd to this day thay are still sending me £50pounds from 1993 for a exhaust i sent it back 3time and thay still say i fitted it wrong am no wizzerd but how many ways you can fit a exhaust to a mrk2 escort wrong shower of sh.. will never spent a penny with them agin :winka:

same with me,exhaust didnt fit and i or the car must be wrongbut he knew best because he had been rallying for 30yrs,so told him that i have been a welder/fabricator for nearly 30yrs but that does`nt make me a feck`in rally driver.guys an arrogant a***hole and will never deal with him again

[grum]

maybe it aint a one off then

[Mark M]

just to add, ordered some alloys yesterday( monday late afternoon), checked they were in stock, and they were here today, (tues afternoon).
£10 per wheel cheaper than their ebay add too.
good service for me...

[mrb rs2000]

pl

same with me,exhaust didnt fit and i or the car must be wrongbut he knew best because he had been rallying for 30yrs,so told him that i have been a welder/fabricator for nearly 30yrs but that does`nt make me a feck`in rally driver.guys an arrogant a***hole and will never deal with him again

am so glad am not the only one all them years i have been thinking how thick can i of been trying to fit it wrong way

[mrb rs2000]

am so glad am not the only one all them years i have been thinking how thick can i of been trying to fit it wrong way

or did i get your old car

[pushrod]

Bought brake parts from PLR and had the worst experience ever.
Wrong part after wrong part, plenty of fobbing off and this is for a Mk2?
Eventually told they never had the right part and to go elsewhere.
Wasted weeks of my life on those tossers, Never again.

[87cos]

or did i get your old car

:d:d

[stephenh500]

alloy turned up this morning, direct from KN.

Why o why could this not of been done in the first place, as i said at the start of the thread, ive spent loads with them and had next day service with no issues

But that will be the last time they get any of my hard earned.