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I have owned my RS since november this year, and have covered a mere 5000 miles, one night coming home from work i noticed the car was louder and hooked the white lines a little more harsher than normal.
On further inspection i found that the front tyres were down to the cords on the inner edges, yet had 3.5 mm on the outside.
As the car has not been driven hard at all, you can imagine i was pretty annoyed, so i took it back to my dealer.
The dealer was Jennings in stockton, and was alarmed as much as i was.
The dealer contacted ford customer service and spoke to a guy called darren, who is the RS specialist.
Ford acknowledged the issue, but denied any other issues had been recorded. After much discussion i replaced the tyres and informed the customer relations (CR) that i wanted them to inspect the tyres for defect.
The wheel alignment was checked by the dealer and was found to be in tolerence.At the same time another customers focus rs was in for a after sale check at 6k miles his tyres were in the same way!
the CR people were informed of this,but still did not recognise it as an issue.
Having been told today, ford will not assist or look in to it any further, im taking my concerns further.
My concerns are this, having been told by ford customer service, this is wear and tear.(although they still have not examined my tyres)
Is the car fit for purpose, first service is in 12.5k miles, but it will need two set of front tyres to get there???
The car comes with 7mm tread not the industry std 8mm, and by the time 3.5mm has worn off the outside, its illegal on the inner.
The current focus rs is supplied with continental contact sport 3 tyres,supplied only direct to ford and bmw..... these tyres are not available anywhere else, you have to fit contact sport 2 tyres (last years product) as not for sale to garages or public...
Has anyone else experienced this, or been told otherwise...
I accept tyres are a difficult issue, driving styles etc, but this must be a fault??? or at least a re call issue....
Currently speaking to trading standards to see if this is fit for purpose, or if ford have a duty of care,
rant over.............................................f or now darren
On further inspection i found that the front tyres were down to the cords on the inner edges, yet had 3.5 mm on the outside.
As the car has not been driven hard at all, you can imagine i was pretty annoyed, so i took it back to my dealer.
The dealer was Jennings in stockton, and was alarmed as much as i was.
The dealer contacted ford customer service and spoke to a guy called darren, who is the RS specialist.
Ford acknowledged the issue, but denied any other issues had been recorded. After much discussion i replaced the tyres and informed the customer relations (CR) that i wanted them to inspect the tyres for defect.
The wheel alignment was checked by the dealer and was found to be in tolerence.At the same time another customers focus rs was in for a after sale check at 6k miles his tyres were in the same way!
the CR people were informed of this,but still did not recognise it as an issue.
Having been told today, ford will not assist or look in to it any further, im taking my concerns further.
My concerns are this, having been told by ford customer service, this is wear and tear.(although they still have not examined my tyres)
Is the car fit for purpose, first service is in 12.5k miles, but it will need two set of front tyres to get there???
The car comes with 7mm tread not the industry std 8mm, and by the time 3.5mm has worn off the outside, its illegal on the inner.
The current focus rs is supplied with continental contact sport 3 tyres,supplied only direct to ford and bmw..... these tyres are not available anywhere else, you have to fit contact sport 2 tyres (last years product) as not for sale to garages or public...
Has anyone else experienced this, or been told otherwise...
I accept tyres are a difficult issue, driving styles etc, but this must be a fault??? or at least a re call issue....
Currently speaking to trading standards to see if this is fit for purpose, or if ford have a duty of care,
rant over.............................................f or now darren
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