Postvan mess

[dasadrew]

Following Banishit's tip a year or so ago, I've been using postvan.com for parcel collection and delivery and have been well pleased.

However........

trying to get my Camcoated Manifold from UK to France I asked Camcoat to use Postvan as they were a lot cheaper than Royal Mail.

They rang up Postvan, arranged the pick up, the money was debited from the guys personal credit card IMMEDIATELY, then he got a message saying Postvan don't offer that service (Euro delivery) anymore and the contact details of another cheapy pick up + deliver service. This service sent another quote and wanted paying (again!)

Since weeks now, Camcoat have been trying to get their money back from Postvan. No one answers bla, bla.

Having been burnt once with a cheapy service, they have now sent with Royal Mail, so I may now have to pay Royal Mail and the non-existant Postvan service.

Am not a happy bunny

[Banishit]

oh dear mate, wonder why when they have been doing so well

[dasadrew]

Yeah. Can understand them maybe farming out some work, but then debiting the credit card for no service and then not re-imbursing it is going a bit far.

BTW, Peter Carter at Camcoat has been a great partner. He has now sent the manifold without charging me anything until the affair is sorted out!

Two week turnaround too as stated on their website. Looking forward to it!